CluCloud Innovations Refund Policy

At CluCloud Innovations, we strive to provide the highest quality Software as a Service (SaaS) solutions to our customers. We understand that circumstances may arise where a refund is necessary, and we have established the following policy to address such situations:

1. 14-Day Money-Back Guarantee

New customers are eligible for a full refund within 14 days of their initial subscription purchase.
This guarantee applies to the first subscription period only (monthly or annual).

2. Prorated Refunds for Annual Subscriptions

Customers with annual subscriptions may request a prorated refund for the unused portion of their service if cancelling after the initial 14-day period.
The refund will be calculated based on the number of full months remaining in the subscription.

3. No Refunds for Monthly Subscriptions

After the initial 14-day period, no refunds will be issued for monthly subscription plans.

4. Service Interruptions

In the event of extended service interruptions (24+ hours) due to our error, we will provide service credits or partial refunds at our discretion.

5. Refund Process

To request a refund, customers must contact our support team at support@clucloud.com.
Refund requests will be processed within 5-10 business days.
Refunds will be issued to the original payment method used for the purchase.

6. Exceptions

CluCloud Innovations reserves the right to issue refunds on a case-by-case basis for extraordinary circumstances not covered by this policy.

7. Changes to Policy

We reserve the right to modify this refund policy at any time. Any changes will be communicated to our customers and posted on our website.

8. Precedence of Service Agreement

This Refund Policy is subject to the terms and conditions outlined in the CluCloud Innovations Service Agreement. In the event of any conflict between this Refund Policy and the Service Agreement, the terms of the Service Agreement shall supersede and take precedence.

By subscribing to CluCloud Innovations' services, you agree to this refund policy. If you have any questions or concerns, please contact our customer support team.